Basma service 

We hold your trust in high regards that is why we put premium to the security of your records and transactions with us. Our swipe card and biometric service gives you atmost securith and more. Consider the advantages.

• Shield from fraud charges as no one can use the membership card other than your member.
• Better security for you and your member's medical records    
• Even faster service at hospitals and clinics as your scheme benefits are already saved in the card itself

Doctor on line

Fear strike when you think something is wrong with you and you are afraid to tell anyone. Bupa's doctor on line is available to give you comfort through general advice or second opinions on medical conditions you are too afraid to discuss with anyone.

All information shared through the doctor on line is kept confidential.

You can reach Bupa anytime day or night wherever you are through our 24/7 help lines. Are you experiencing any delay in service? Do you have questions about your scheme? No worries. All you have to do is call our toll free helpline 800 244 0307. This toll free number is also accessible from your mobile number.

Online services

You can reach us faster and at your convenience through the internet. As a member, you can transact with us online by simply logging onto www.bupa.com.sa and you can benefit from the following online services:

• View and review your scheme
• Benefits, including those of your eligible dependents
• Get a list of your up-to-date network of hospitals and clinics
• Track and follow up reimbursement claims
• Track view and review your pre-authorization requests
• Print membership certificates in case of lost membership card
• Send queries to our customer service

You need to register first to avail of this benefit. Register by logging into our website, click the member services button and follow the simple instructions. Call our helplines if you need assistance during registration. All transactions through our website are secured and will remain confidential.

Bupa SMS

This service provides you with information to keep you updated on your service requests. All you need to do is register your own mobile number with us by sending an SMS message containing your membership number to 0550222700. With Bupa SMS, receive status updates on you pre-authorization requests, reimbursement claims and membership updates. Once we receive any of your service requests, we will send you an instant message acknowledging receipt of your request. We will also send you another SMS message once we finished processing your request.

Extensive provider network:

Bupa maintains an extensive provider network. Each scheme you choose has its own network of hospitals and clinics, the higher your scheme, the wider your choice of providers.

Medical emergencies

Life-threatening emergencies in the Kingdom are covered up to the overall annual limits. Outside the Kingdom, medical emergencies are covered up to the limits of the emergency cover.

Emergency evacuation

In the event of a life threatening accident or sudden illness outside of the Kingdom where required treatment is not available. our SOS Assistance program will cover your transportation to the nearest appropriate medical facility where you can receive necessary emergency attention.
In the event of a family member’s death overseas, Bupa will pay for the transportation of the mortal remains to their home country.