Let us answer your questions

Here you will find the answers to many of the questions you may have about Bupa Arabia, including information about our comprehensive range of Health and Care products and services.

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I lost my insurance card. How do I request a replacement?

You can view and print your insurance card by simply clicking on ‘My services’ in the Bupa Arabia app.

In case you hold a Bupa Family insurance plan (for Saudi families), please call our membership helpline on 800 440 0555.

In case you hold a Bupa Business insurance plan (for non-Saudis), kindly contact the nearest Bupa Arabia branch in your city. Click here to locate the branch nearest to you.

In case the company you work for insures you, kindly refer to the person responsible for managing insurance requests/claims in your organisation.

What information can I access through Bupa Arabia’s online portal?

As a Bupa Arabia member, you can access the following information/services online at any time:

Your details
Your coverage
Your network
Your claims history
Your pre-authorisation history
You can print an insurance certificate
You can print an insurance certificate for an embassy or consulate

How can I access Bupa Arabia’s online services?

Please follow these simple steps to set up an account on our website:

Visit the Bupa Arabia site on www.bupa.com.sa
Select ‘Individual’
Input all requested information correctly: membership ID and national ID
Click on ‘My Details’ and insert additional information

You can now login to your account at any time using your membership number and the password you have set.

How can I add or remove a member to/from my policy?

Only authorised members can request to add or remove a member to/from their policy. This is done by logging on to the Bupa Arabia website or faxing our membership department on 92 0000 725.

My name/personal details/date of birth are wrong. How can I fix this?

In case you hold a Bupa Family insurance plan (for Saudi families), please call our toll-free membership helpline on 800 440 0555.

In case you hold a Bupa Business insurance plan (for non-Saudis), kindly contact the nearest Bupa Arabia branch in your city. Click here to locate the branch nearest to you;

In case the company you work for insures you, kindly refer to the person responsible for managing insurance requests/claims in your organisation.

I would like to add a dependant to my plan. What is the simplest way to do so?

In case you hold a Bupa Family insurance plan (for Saudi families), please call the membership helpline on 800 440 0555.

In case you hold a Bupa Business insurance plan (for non-Saudis), kindly contact the nearest Bupa Arabia branch in your city. Click here to locate the branch nearest to you.

In case the company you work for insures you, kindly refer to the person responsible for managing insurance requests/claims in your organisation.

I am at the hospital and don’t have my insurance card on me. What can I do?

You can view and print your membership card by simply clicking on ‘My services’ in the Bupa Arabia app.

You can also contact our toll-free Customer Service number on 800 244 0307 and our representatives will send you a confirmation email of your membership within minutes. Please note this is valid for one visit only.

If you are at any of the following providers, you may visit our Customer Service Representative available on-ground for assistance:

I need an insurance certificate to issue a travel visa. How can I obtain one?

You can view and print your membership card by simply clicking on ‘My services’ in the Bupa Arabia app. Alternatively, you can contact our toll-free Customer Service number on 800 244 0307 and our representatives will be happy to assist you straight away.

I paid in cash for a medical procedure performed outside Saudi Arabia. How do I get reimbursed?

You will have to submit a reimbursement claim form along with all associated medical reports and supporting documents – provided that the terms and conditions of your contract cover medical procedures outside the Kingdom of Saudi Arabia. You will be reimbursed according to the benchmark of your eligible network rates and in accordance to your contract terms and conditions regarding deductibles. You should check that your contract covers non-emergency treatment outside of the Kingdom, as some contracts only cover emergency treatment abroad. Claim forms are available here.