Terms of Use

These terms and conditions are an agreement between Bupa Arabia and you ("User"). This Agreement sets forth the general terms and conditions of your use of the Bupa Arabia website ("Website") and any of its products or services.

You must be 18 years or older to create an account and use the services. When you create an account in the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, we may not allow you to re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services or the Website will be free of faults, and we do not accept liability for any such faults, errors or omissions. In the event of any such error, fault or omission, you should report it by contacting us.

Although this Website may link to other mobile applications or websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked mobile application or website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their mobile applications or websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site mobile applications or websites is at your own risk.

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service or any related mobile application, other mobile applications, or the Internet. We reserve the right to terminate your use of the Service or any related mobile application for violating any of the prohibited uses.

This Agreement does not transfer to you any intellectual property owned by Bupa Arabia or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Bupa Arabia. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Bupa Arabia or Bupa Arabia licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Bupa Arabia or third-party trademarks.

To the fullest extent permitted by applicable law, in no event will Bupa Arabia, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any direct, indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Bupa Arabia has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Bupa Arabia and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Bupa Arabia for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement in the Website. When we do, we will revise the updated date at the bottom of this page. Where required, we will notify you of such changes. Continued use of the Website after any such changes shall constitute your acknowledgment of such changes.

11.1 Consent for Data Processing: By registering on the Website, creating an account, uploading medical information, or using any feature of the Website, you provide explicit, informed, and freely‑given consent for the Website to collect, process, store, and share your personal data – including sensitive health data – for the purposes of delivering services. This includes processing necessary for diagnosis, documentation, and claim submission/settlement as described in the Privacy Notice. All matters related to the processing of your personal data, including your rights, data categories, purposes of processing, retention, sharing, and all obligations under the Saudi Personal Data Protection Law (PDPL), are governed by and subject to our Privacy Notice, which may be accessed via the hyperlink provided on the platform. 11.2 For clarity, the Privacy Notice forms an integral part of these Terms by reference and may be updated from time to time; your continued use signifies acknowledgment of the current version. 11.3 We may share necessary data with healthcare providers or service providers (e.g., secure hosting/EHR vendors) acting under contract and subject to confidentiality and PDPL compliant safeguards, and regulators solely as permitted by the Privacy Notice and applicable law. 11.4 We may use aggregated, de identified analytics (e.g., age bands, general demographics) to improve services; analytics will not identify you or link you to a condition or procedure. We may also use de identified data for internal audits, performance monitoring, and regulatory compliance reporting, as described in the Privacy Notice. 11.5 I consent to use my contact information for marketing communications, I may withdraw this consent at any time without affecting my access to healthcare services, through the following link: [Insert link for opting-out].

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

This Agreement between Bupa Arabia and the User is governed by, and shall be construed in accordance with, the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the competent court in Jeddah, Kingdom of Saudi Arabia.

This Agreement has been produced in Arabic and English, and in case of any contradiction in the interpretation of any of the provisions of this Agreement, the Arabic text shall prevail.

Any notices under this Agreement shall be sent to [Insert the official E-mail Address], and your e-mail address shall be the e-mail registered as the address of the User, and correspondence shall be deemed received upon successful delivery.

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may call us on our toll-free number 920023009. Bupa Arabia can be found at Bupa Arabia Head Office, Prince Saud Al Faisal, Al Khalidiyah District, Jeddah 23423, Kingdom of Saudi Arabia.